Onboarding & verification
How to sign up for Pay@ Gateway
Last Updated: May 12, 2026Quick answer To sign up for Pay@ Gateway, visit [PH-001] and complete the online form. You’ll need a few business details, ID documents, and bank account information ready. Signup itself takes around 10 minutes, and your sandbox account is active immediately — you can start building your integration before verification completes. Same-day approval is standard...
My verification is taking longer than expected
Last Updated: May 12, 2026Quick answer Pay@ Gateway’s standard verification SLA is 24 hours, and around 70% of applicants are verified inside 4 business hours. If your verification is taking longer, it’s almost always one of three things: a document was unreadable or didn’t match registry records, the verification queue hit a public holiday or weekend, or your application...
How to add my business bank account
Last Updated: May 12, 2026Quick answer You add your business bank account during signup, or in your merchant dashboard under Settings → Bank Account if your account is already created. Pay@ Gateway verifies the account using a penny-test deposit, which arrives within 1 business day. Once verified, all settlements are paid into this account automatically. The account name must...
Can I use a personal bank account for Pay@ Gateway?
Last Updated: May 12, 2026Quick answer Sole traders can use a personal bank account with Pay@ Gateway, provided the account is in your name and matches the ID document you submit during FICA. Registered companies (Pty Ltd) must use a business bank account in the company’s name — South African banking regulations don’t allow company funds to be paid...
How long does verification take?
Last Updated: May 12, 2026Quick answer Pay@ Gateway verification typically completes within 24 hours of you submitting your FICA documents. Many applicants are verified within 2–4 hours during business hours. You can start using the sandbox immediately after signing up — you don’t need to wait for verification to test and build your integration. What “verified” means Verification is...
What documents do I need for FICA / KYC?
Last Updated: May 12, 2026Quick answer To complete FICA on your Pay@ Gateway merchant account, you need three things: a valid South African ID document, proof of business registration (CIPC documents for companies, or a sole trader declaration), and proof of your business bank account (a recent bank statement or letter from your bank, no older than 3 months)....