Account & security

• PCI DSS compliance — what merchants need to know
• POPIA — how we handle your data

For consumers

• I see “PAYAT GATEWAY” on my bank statement — who charged me?
• How do I get a refund?
• My payment failed — what now?
• Is Pay@ Gateway safe? How is my data protected?
• I think this charge is fraudulent

Onboarding & verification

• How to sign up for Pay@ Gateway
• My verification is taking longer than expected
• How to add my business bank account
• Can I use a personal bank account for Pay@ Gateway?
• How long does verification take?
• What documents do I need for FICA / KYC?

Payments & methods

• What are the fees?
• Currency support and FX
• 3D Secure and how it affects conversion
• Why did this transaction fail? Common decline reasons
• Which payment methods does Pay@ Gateway support?

Plugin install & integration

• Switching from sandbox to live
• Test mode vs live mode

Refunds, disputes & chargebacks

• How to issue a refund
• Preventing chargebacks — best practices
• What is a chargeback?
• Refund timing and what the customer sees

Settlements

• Why is my settlement late?
• Bank holiday and weekend settlement
• When will I get paid? (Settlement timing)