For consumers I see “PAYAT GATEWAY” on my bank statement — who charged me?How do I get a refund?My payment failed — what now?Is Pay@ Gateway safe? How is my data protected?I think this charge is fraudulent
Onboarding & verification How to sign up for Pay@ GatewayMy verification is taking longer than expectedHow to add my business bank accountCan I use a personal bank account for Pay@ Gateway?How long does verification take?What documents do I need for FICA / KYC?
Payments & methods What are the fees?Currency support and FX3D Secure and how it affects conversionWhy did this transaction fail? Common decline reasonsWhich payment methods does Pay@ Gateway support?
Refunds, disputes & chargebacks How to issue a refundPreventing chargebacks — best practicesWhat is a chargeback?Refund timing and what the customer sees
Settlements Why is my settlement late?Bank holiday and weekend settlementWhen will I get paid? (Settlement timing)
